Terms and Conditions

The website is operated by Flume Global.

In these Terms, FLUME, we, us and our refer to Flume Global.

You can contact us at connect@flumeglobal.com.

By accessing or using the FLUME website, you agree to these Terms and Conditions.

You should read these Terms before using the website, submitting information, downloading a resource or completing an assessment.

When you submit a form or request a resource, you confirm that the information you provide is accurate and that you are authorised to provide it.

When you use the website on behalf of a company or other organisation, you confirm that you are authorised to act on its behalf.

When you do not agree with these Terms, you should stop using the website.

The FLUME website provides general information about FLUME, its solutions, resources, assessments, client work and ways to contact the company.

Website content is provided for general business information. The availability of website content does not mean that FLUME has agreed to provide services to you or your organisation.

You may use the website and any resources FLUME makes available for lawful business and informational purposes. You must use the website responsibly and in accordance with applicable law and these Terms.

You must not:

• Use the website for an unlawful, fraudulent or misleading purpose
• Attempt to gain unauthorised access to the website, its database or connected systems
• Interfere with the website or introduce malicious code
• Use automated tools to scrape, copy or extract website content without written permission
• Copy or republish substantial website content without permission
• Use FLUME content to train, improve or supply an artificial intelligence model without written permission
• Send spam or unsolicited communications through the website
• Misuse FLUME branding or falsely imply an endorsement, partnership or relationship with FLUME

FLUME may restrict access where reasonably necessary to protect the website, its users, connected systems or legal rights.

Submitting an enquiry, requesting a call, downloading a resource, completing an assessment or speaking with FLUME does not create a client, advisory, fiduciary, partnership, employment or agency relationship.

A client relationship begins only when the relevant parties enter into an approved written agreement. FLUME is not required to accept every enquiry or provide services following a website submission.

FLUME may provide resources, reports, templates, frameworks, checklists and other downloadable resources.

Unless stated otherwise, resources are provided for your personal professional use or internal use within your organisation.

You may not:

• Sell a FLUME resource
• Publish the full resource publicly
• Remove copyright or ownership notices
• Present the resource as your own work
• Modify and distribute it as a competing product
• Use it to provide a competing commercial service
• Upload it to a public document library without permission
• Use it to train or supply an artificial intelligence system without permission

You may quote short extracts for legitimate commentary, provided FLUME is clearly credited.

Resources are provided for general guidance. They are not a guarantee of business results.

FLUME may update, replace or withdraw a resource at any time.

The Regional Readiness Check is a self-assessment tool that provides an indicative result based on the answers submitted.

Its results provide general business guidance. They are not professional advice, a formal market valuation or a guarantee of commercial performance.

Users remain responsible for evaluating the result and making their own business decisions.

The website and its content are owned by or licensed to FLUME.

This includes:

• Text
• Graphics
• Branding
• Logos
• Resources and reports
• Frameworks
• Assessment questions
• Scoring structures
• Recommendations
• Website design
• Software
• FLUME Pulse descriptions and interfaces
• Client examples created by FLUME

The FLUME name, logo and product names may be protected as trade names, trademarks or other intellectual property.

Using the website does not transfer ownership of any intellectual property to you.

You may not reproduce, adapt, distribute or commercially exploit FLUME content without written permission, except where limited use is expressly allowed by these Terms or applicable law.

You are responsible for information submitted through the website and confirm that it is accurate, lawful and that you are authorised to provide it.

Do not submit passwords, banking credentials, identity documents, health information, trade secrets or confidential information that you are not authorised to share.

FLUME processes submitted information in accordance with the Privacy Policy.

FLUME processes personal information in accordance with the Privacy Policy. The website may use cookies and similar technologies as described in the Cookie Policy. Visitors can review or change optional cookie choices through Cookie Settings.

The website may contain links to websites, platforms or services operated by other organisations. FLUME does not control or guarantee external websites, their content or their privacy practices. Visitors should review the terms and privacy information of any external website they use.

FLUME aims to keep the website available and functioning properly but does not guarantee uninterrupted, error-free or completely secure access.

FLUME may restrict access or change website features when reasonably necessary for maintenance, security, legal or operational reasons.

Website content and Regional Readiness Check results are provided for general business information only. They are not legal, tax, accounting, regulatory, investment or financial advice.

FLUME does not guarantee that a market opportunity exists or that any activity will generate customers, meetings, opportunities, pipeline, revenue or commercial success. Examples from previous work may not be repeated.

Users should obtain appropriately qualified professional advice before making decisions that require specialist advice.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Subject to that statement and to the fullest extent permitted by applicable law, FLUME will not be responsible for indirect or consequential losses resulting solely from use of the website or reliance on general website content.

This may include loss of:

• Revenue
• Profit
• Business opportunity
• Data
• Goodwill
• Anticipated savings
• Commercial reputation

FLUME is not responsible for loss caused by:

• Information supplied inaccurately by a user
• Decisions made without appropriate professional advice
• External websites or services
• Events outside FLUME reasonable control
• Unauthorised access caused by a user failing to protect their own device or account information

Any liability relating to paid FLUME services will be governed by the separate agreement covering those services.

FLUME may update these Terms when:

• The website changes
• New features are introduced
• Legal requirements change
• FLUME business operations change

The latest version will be published on this page.

The Last updated date at the top of the page will be changed when the Terms are revised.

Continued use of the website after revised Terms are published means that the revised Terms apply from that point onward.

Where a change materially affects an active account or service, FLUME may provide additional notice where appropriate.

These Terms and any dispute relating to the website are governed by the laws of the United Arab Emirates.

Before starting formal proceedings, you and FLUME should first attempt to resolve the issue through good faith discussion.

Nothing in this section removes any mandatory rights or legal protections that cannot lawfully be excluded.

Severability

If one part of these Terms is found to be invalid or unenforceable, the remaining parts will continue to apply.

Questions about these Terms and Conditions can be sent to:

Flume Global

Email connect@flumeglobal.com

Use Terms and Conditions in the email subject.